Hotel check-in and check-out
Check-in time is 2:00 p.m., check-out time is 12:00 p.m. Early check-in or late check-out is possible depending on hotel availability.
The hotel accepts the following credit cards: VISA, MASTER CARD and AMERICAN EXPRESS and Maestro/Borica
Bank transfer should be transferred to:
Beneficiary: “Biato Property Management” EOOD
BANK: “EUROBANK BULGARIA” JSC
IBAN: BG 86 BPBI 79371027063301
All cash payments should be settled at the time of check-in, and all additional charges upon the guest’s departure from the hotel. If you wish the invoice to be issued to a Company, please provide the name, address and VAT of the company. In the event that you are not the holder of the credit card you wish to pay with, you must complete an Authorization Form and send it to the hotel together with a copy of the front and back of the credit card, with a signature and a copy of an ID with photo of the cardholder, as required by the bank. We will send you this Authorization Form.
The currency used in all invoices is Bulgarian leva (BGN).
All bookings must be guaranteed by the company or the guest themselves with a valid credit card. Non-guaranteed bookings will be automatically canceled on the day of arrival at 16:00.
Reservation cancellation procedure
A reservation made can be canceled up to 24 hours. before the guest’s arrival date. In case of later cancellation, the first night will be charged. In case of no-show, the full amount of the reservation will be charged. In cases of force majeure, such as flight cancellation, etc., we exempt our guests from the penalty fee. All NON REFUNDABLE bookings cannot be canceled or changed.
Children From 0 To 11 years Inclusive
A maximum of two (2) children may share a room with their parents.
Baby cots are provided free of charge upon availability.
Children 12 and over: are charged as an adult.
Pets are not allowed in the hotel.
We will not disclose your personal information to third parties without your consent.